Privacy Policy

What we collect

The site only collects personal information you choose to send. The contact form asks for your name, email address, a subject and your message. The commission form asks for your name, email address, a description of your idea and, if you choose, a budget and timeline.

The shop is not taking orders, so no payment, delivery or account details are collected.

How it is used

Your details are used to read and reply to your message or commission request. They are not sold, and they are not added to a marketing list.

Where it is stored

Form submissions are saved in a database run by our website hosting provider, Abacus.AI, and a copy is emailed to Mandala Frequency through the same provider so the artist can reply. These services may store data outside Australia.

Cookies and analytics

Optional visitor statistics: If you choose Accept analytics, we use standard Google Analytics 4 to understand which pages and artwork are viewed and how visitors explore this site. Google receives page paths, approximate country, device/browser information and interaction events, and uses a pseudonymous cookie identifier. Google also receives your IP address as part of network requests and uses it to derive approximate location. Google may process this information outside Australia. We do not send names, email addresses, enquiry text, form contents or payment details to Analytics. We do not use Google Signals, advertising personalisation, remarketing or User-ID tracking. Analytics is off until you opt in. Choosing Reject analytics leaves browsing and enquiries available. You can change or withdraw your choice through Analytics settings in the footer. User and event detail is retained in Analytics for two months; aggregate reports may be retained longer. We store your preference on your device for six months. Analytics cookies expire after 60 days without extension on each visit. Hosting and essential technical storage described elsewhere on this page remain separate. Google's privacy information is available at https://policies.google.com/privacy and https://policies.google.com/technologies/partner-sites.

Access, correction and deletion

You can ask to see, correct or delete the information you have sent by writing through the contact form. Requests are handled as soon as practical.

Questions or concerns

If you have a privacy question or complaint, please get in touch first. If you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.